Our Late Notice Policy
Clarity has a strict late notice policy for appointments which you agree to when booking:
A $50 Fee applies if an appointment is rescheduled or cancelled within 24 hours, or in the event of a no-show without notice.
To reduce the likelihood of cancellations, in addition to your booking confirmation we will send you a reminder Email 2 days prior and an SMS reminder the day prior.
How do we help prevent late notice changes?
Scheduling appointments means that both you and your practitioner are committed to your ongoing health and wellbeing.
Ergo: We want to see you and take care of you!
In addition to your initial booking confirmation, we send you a friendly reminder email 48hrs before your session and a SMS the day before to prevent the necessity of late notice changes.
What is the $50 Deposit for?
We require a $50 deposit to confirm: All Initial Consults, Consults 90mins and over, and all Clarity Packages.
This deposit is non-refundable in the event of an appointment cancellation or reschedule within 24hours or a no-show without notice.
In the event of a booking change within 24 hours, the retained deposit serves to cover part of the wages and expenses payable to reduce some of the loss incurred by Clarity, so we are able to keep doing what we love!