We can't wait to see you!

Here are some tips and FAQs to ensure you are comfy and prepared before coming to see us.


If you have any other queries or concerns, please feel free to give us a bell on 8239 0575.

When should I arrive?

First time to Clarity? We can’t wait to meet you!


If this is your first time visiting us, you will receive a message in the days prior with an online intake form to complete, so we are prepared to take the best possible care of you.


If you’re unable to complete your intake form/s prior to attending,  that’s a-okay!, please arrive 5-10mins prior to your session to complete in our cosy reception and have a cup of tea (we don’t want the paperwork to eat in to your session!)


For follow up appointments, we encourage you to arrive a few mins before your session to have a breather, enjoy a cuppa, flick through our health magazines and/or enjoy the comedy* antics of our delightful admin team!


*cannot guarantee quality of comedy 😉

What if I can't make it?

To prevent last minute changes, we will send you a booking reminder email 48hrs before as well as an SMS reminder 24hrs before your appointment.


In the event that you cannot attend your confirmed appointment, please contact us as soon as possible.


Please note, as agreed at the time of booking; we have a strict 24 hour late notice policy and applicable fee for any appointment amendments made within 24hours of your appointment. Click here for more info.

What should I do before my appointment?

Please arrive for your session feeling satiated (but not too full of food!), well hydrated, clean and in comfortable clothing.


Head here for specific pre-session tips for Remedial Massage.

Head here for suggestions before Facials and Packages.

Head here more details and FAQ’s about your Pregnancy Massage.

Where to find us?

We’re Located at 58-60 Melbourne Street, towards the Medindie end of the street; opposite The Lord Melbourne Hotel.


Keep your eyes peeled for the Clarity light box above our lush vertical garden, red A-frames and our bright red bathtub full of blooms! You can’t miss us 😉

Where do I park?

Between 9am – 5pm there is 1 & 2 hour parking on Melbourne Street.


The best place for parking is the free 3-Hour Carpark on Dunn St, approximately 50m down Melbourne St on the left-hand side if travelling towards the city.


You can also find street parking (usually 1-3hr limit) on Melbourne St or adjacent streets: Sussex, Stanley or Jerningham.

Info on COVID-19

If you answer YES to any of the below questions, kindly do NOT enter our premises. Call us on 08 8239 0575 to advise and contact your local public health authority:


  1. Do you have fever, and/or new onset of cough, or difficulty breathing?
  2. Have you or anyone in your home travelled outside of Australia in the last 14 days?
  3. Have you been in contact with anyone who has been diagnosed with the COVID-19 virus or is under investigation?


For more info on how we are working to ensure a safe and health centre for all during the COVID-19 Outbreak (and always!), head here.

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